Refund policy

RETURN & REFUND POLICY

At Valnora, all products are custom-made and personalized specifically for each customer.

Because of the personalized nature of our products, we do not accept returns, exchanges, or cancellations once production has begun.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at valnorashop@gmail.com and include photos of the issue.

We will gladly work with you to provide a replacement or appropriate solution.

Thank you for supporting our small business.