Frequently Asked Questions
Frequently Asked Questions
Orders
Can I personalize my order?
Absolutely! Most of our products can be personalized with names, photos, or custom text. Simply follow the personalization instructions on the product page before adding the item to your cart.
Can I upload my own photo?
Yes! For products that support photo personalization, simply upload your favorite high-resolution image during checkout.
Can I see a proof before production?
If you'd like to review your design before production, please contact us immediately after placing your order. Please note that requesting a proof may slightly increase processing time.
Production & Shipping
How long does production take?
All items are made to order. Production typically takes 2–5 business days.
How long does shipping take?
Standard shipping within the United States usually takes 3–7 business days after production.
Do you ship internationally?
Currently, we only ship within the United States.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Products
Are your products handmade?
Yes! Every personalized product is individually created with care before being shipped.
Will the colors match exactly?
Actual colors may vary slightly due to monitor settings and the printing process.
Are your tumblers dishwasher safe?
We recommend hand washing to preserve the design for years to come.
Returns & Refunds
Can I return a personalized item?
Because each item is custom-made, personalized products cannot be returned unless they arrive damaged or there is an error on our part.
My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery and include photos of both the item and the packaging.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase. After production begins, cancellations are no longer possible.
Contact
How can I contact Valnora Shop?
You can reach us through our Contact Us page or by emailing:
We usually respond within one business day.
Custom Orders
Can you create something completely custom?
Absolutely! We'd love to bring your ideas to life. Contact us and tell us about your project.
Still have questions?
We're always happy to help. Contact us anytime!